Troubleshooting


No contact with the camera server:

Make sure that...


No image at remote sites:


Poor images:

Bad focus AXIS 200+, basic lens: Point the camera to a distant object. Turn the smaller lens to the bottom position. Loosen the lock ring (the biggest ring). Adjust the focus by rotating the entire lens mount. When focus is found, lock the position with the lock ring. Close up focus can be obtained by rotating the smaller lens outwards.

AXIS 200+, C lens: When using a C-mount lens (Flange back 17.5mm), make sure that you use a 0.2in (5mm) C-mount (C-lens) adapter. This camera uses CS-standard (Flange back = 12.5mm)

AXIS 200+, zoom lens: The focus must be adjusted with the zoom lens set to maximum Zoom and the focus set to Infinity. If using C-mount lens, do not forget the 0.2 in (5mm) adapter.

AXIS 200: Rotate the lens to adjust the focus. Normally, the white dot on the lens should be on the 12 o'clock position. If this does not help, rotate the lens a full turn and check again.

Bad images The viewer (your computer) should be set to show at least 65'000 colors. If you use 16 or 256 colors on your computer, you will see dithering artifacts in the image.
Black images Check the Brightness parameter setting.
Auto Iris Lenses: Check that the iris on the lens is open Check that the Iris cable is connected.
Noisy images If you use the camera server in a low light environment, the image might be noisy. To solve this problem, you need more light. The performance of the camera is best in 100 - 1.000 lux. By replacing the basic lens with a more sensitive lens (Lower F-number), the problem can be reduced.
White vertical stripes The CCD sensor gets overloaded if the light is too bright. This can happen e.g. with sun light reflexes. To solve this problem, turn the camera server to avoid the reflexes. By replacing the basic lens with a lens with an Iris, you can eliminate the problem. Lenses with both manual and automatic Iris are availble.
Gray image The CCD sensor gets overloaded if the light is too bright. This can happen e.g. with sun light reflexes. To solve this problem, turn the camera server to avoid the reflexes. By replacing the basic lens with a lens with an Iris, you can eliminate the problem. Lenses with both manual and automatic Iris are availble.
Wrong colors The camera adjusts its brightness and its colors automatically. It can take up to several minutes for the camera to adjust. Wait a couple of minutes and check the image again.

If the Brightness parameter (see Settings) is modified, the colors might change. To solve this, set the Brightness parameter to its default value.

In some environments, the White Balance setting needs to be modified to receive the optimal image.


Tech-Support@axis.com